Shipping policy
Shipping Policy
Thank you for shopping with ClearFlow Filtration.
We currently ship orders within Australia.
Processing Times
Orders are usually processed within 1–3 business days after payment is received.
During busy periods, sales, or product launches, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Shipping Locations
We currently ship Australia-wide.
At this stage, we do not offer international shipping.
Shipping Times
Estimated delivery times may vary depending on your location and the courier service used.
General delivery estimates:
- Metro areas: 2–7 business days
- Regional areas: 5–10 business days
- Remote areas: delivery may take longer
Please note that these are estimates only and delays may occur due to courier issues, public holidays, weather, or other factors outside our control.
Shipping Costs
Shipping costs will be calculated at checkout unless free shipping is offered as part of a promotion.
If free shipping is available, it will be clearly shown on the website or at checkout.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order.
ClearFlow Filtration is not responsible for orders delivered to an incorrect address entered by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at:
clearflowfiltration@gmail.com
If your order has not yet been shipped, we will do our best to update the address.
Lost or Delayed Orders
If your order is delayed or appears lost, please contact us and we will help investigate the issue with the courier.
Once an order has been handed to the courier, delivery times are outside our direct control.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
clearflowfiltration@gmail.com
Please include:
- Your order number
- Photos or videos of the damaged item
- Photos of the packaging
We will review the issue and provide a suitable solution.
Order Tracking
If tracking is available, you will receive tracking details once your order has been dispatched.
Please allow time for tracking information to update after shipment.
Contact
If you have any questions about shipping, please contact us at:
clearflowfiltration@gmail.com